Mission, vision, strategic goals
MISSION
The mission of the Agency for Identification Documents, Registers and Data Exchange of Bosnia and Herzegovina is to ensure safe and reliable production of identification documents and register keeping, as well as efficient data exchange, through digital excellence and harmonization with global and European standards and working in partnership with relevant authorities, in order to achieve a sustainable, efficient, ‘green’ and inclusive digital society in Bosnia and Herzegovina, serving the needs of all citizens and institutions.
We are committed to improving accessibility and practicality for citizens by providing certain user services and simplified procedures for accessing relevant registers and data. One of such services is digital identity, which enables citizens to quickly and easily have insight into personal records, various e-services, as well as the possibility of digital signature.
VISION
Our vision is to become the leading institution in the region that sets standards when it comes to the personalization of identification documents, keeping registers and data exchange. In accordance with our competences, we strive to be leaders in the process of improving the entire system in order to facilitate the everyday life of citizens. In addition, we aim to implement digital solutions that will contribute to the realization of the UN Sustainable Development Goals (SDGs) such as SDG 5 (no poverty), SDG 9 (Industry, Innovation and Infrastructure), SDG 10 (Reducing Inequality), SDG 16 (Peace, justice and strong institutions), as well as the fulfillment of some of the EU priorities set for Bosnia and Herzegovina, such as elections in accordance with European standards, coordination of EU issues and improvement of the institutional framework.
STRATEGIC GOALS
Our goals are to continuously improve the organization of the Agency and all its business processes in a professional and transparent manner, thereby permanently ensuring high-quality production of identification documents, efficient data record keeping and secure data exchange.
In March 2021, the European Commission adopted the “EU 2030 Digital Compass: the European Way for the Digital Decade “, in which the vision, goals and approaches for the successful digital transformation of the European Union until 2030 are presented. Also, the European Commission presented the Proposal for a Decision of the European Parliament and the Council on the establishment of a policy agenda “Road to the Digital Decade” by 2030. The abovementioned Proposal envisages the obligation to adopt national strategic plans for the digital decade that must be in accordance with the general and digital goals set in the Proposal. In line with European values, the EU wants to become digitally sovereign in an open and interconnected world that embraces empowered citizens and innovative businesses in an inclusive, prosperous and sustainable digital society where the citizen comes first.
The goal of the Agency is to be the leader of these processes in Bosnia and Herzegovina. In accordance with the Charter of Fundamental Rights of European Union, every citizen has the right to good public administration, which further includes elements of the rule of law, protection of citizens’ rights, availability and response to user needs, equality of treatment, transparency, responsibility and participation of citizens. In accordance with legal competences and areas of work, it is imperative for the Agency to become a synonym for trust, security, innovation and expertise in the field of identification technologies, records and data exchange. The Agency is developing a strategy aiming to improve the entire business, which will encourage the development of public administration, based on legal principles and principles of good management, recognized and accepted among the member states of the European Union.