IDDEEA

ISO standards

ISO 9001 and ISO 27001 standards: The foundation of the Digital Odyssey of the Agency for Identification Documents, Registers, and Data Exchange of Bosnia and Herzegovina

Welcome to the website of the Agency for Identification Documents, Registers, and Data Exchange of Bosnia and Herzegovina – the digital authority behind the “From Pixels to Progress: Digital Odyssey of Bosnia and Herzegovina” slogan. Our implementation of the globally recognised ISO 9001 and ISO 27001 standards demonstrates our ongoing commitment to exceptional quality and safety. These guidelines are crucial for our organisation and for streamlining business procedures in general:

  1. ISO 9001 – Quality assurance:

The Agency for Identification Documents, Registers, and Data Exchange of Bosnia and Herzegovina is a cornerstone in the delivery of high-standard identification services. By implementing the ISO 9001 standard, we ensure:

  • Efficiency and consistency:
    • Our business processes become more efficient, reducing the possibility of errors and ensuring consistency in delivering services to the citizens of BiH.
  • Continuous improvement:
    • The Agency is committed to continuous improvement of its processes, adhering to best practices, and evolving in response to technology advancements.
  1. ISO 27001 – Information security management:

The Agency recognizes the importance of the security of information and identification data. By implementing the ISO 27001 standard, we ensure:

  • Security of citizens’ data:
    • The information of BiH citizens is protected from unauthorized access, thus maintaining the trust and integrity of our Agency.
  • Reducing the risk of cyber-attacks:
    • We actively reduce the risk of cyber-attacks, ensuring the stability of our systems in the digital age.
  1. Connection with the business processes of the Agency:
  • Strategic development of identification systems:
    • ISO standards align with our business tasks, providing a framework for the strategic development of identification documents following the highest international standards.
  • Technical processing and registers:
    • The ISO 9001 and ISO 27001 standards assist in the technical processing of identification documents and the maintenance of various registers, contributing to the overall functionality of the Agency.
  1. Benefits for BiH citizens:
  • Reliability and security of services:
    • Citizens can have full confidence in our services since ISO standards ensure consistency, quality, and security in accessing and processing their data.
  • Transparency and accountability:
    • By implementing standards, the Agency contributes to transparency in its work, and at the same time commits itself to responsible management of citizens’ data.
  1. Digital Odyssey Advancement:
  • Modern management of identification systems:
    • The Agency sets standards for the modern management of identification systems, connecting digital innovations with the progress of Bosnia and Herzegovina.
  • Global relevance:
    • The implementation of ISO standards ensures global recognition and cooperation with international institutions, strengthening the position of the Agency on the global stage.

With the introduction of ISO 9001 and ISO 27001 standards, the Agency for Identification Documents, Registers, and Data Exchange of Bosnia and Herzegovina raises the Digital Odyssey of Bosnia and Herzegovina to a new level, providing high-quality and secure identification services. This commitment to standards ensures not only the operational excellence of the Agency but also continuous progress and innovation in the digital world.