Digital representation
As of June 1, 2024, the Agency will enter a certificate for digital representation during the personalization process for all applicants for identity cards. This is to ensure secure and reliable digital representation of the identity card holder when using various electronic services. The activation of the identity card for digital representation purposes is done using the identification number obtained on form LK-OI-2-A. Activation enables the secure use of e-service by digitally representing the service user to the system using the digital representation certificate. Digital representation enables confirmation of the digital identity of the identity card holder based on the certificates entered into the memory element of the identity card during the document personalization process.
Following the example of other European countries, 18 years after the Electronic Signature Law was published, and 12 years after the legal grounds were established for the use of documents/identity cards with electronic memory elements into which certificates for digital representation and digital signatures can be entered, IDDEEA BiH has implemented digital representation capabilities and made them available to the citizens of BiH for use in e-services. This fulfills the basic functionalities of using the identity card of BiH citizens, which by law can be used for performing electronic services. By implementing these digital solutions, IDDEEA realizes key goals of the UN Sustainable Development Goals (SDGs) such as SDG 9 (Industry, Innovation, and Infrastructure), SDG 10 (Reduced Inequality), SDG 16 (Peace, Justice, and Strong Institutions), in this way, the provision of digital identity services represents innovative approaches that support the development of infrastructure and technology. Additionally, digital representation contributes to strengthening institutions, increasing reliability and security in digital services, which can encourage partnerships between authorities, the private sector, and civil society in achieving sustainable development goals.
Digital representation is the technical implementation of a simple and secure way for a citizen to identify themselves with their electronic identity card, thereby accessing various e-services provided by IDDEEA exclusively to physical entities.
This system is practical and efficient, saves time and resources, guarantees security and protection of personal data, and eliminates the need for the user’s physical presence when using electronic services.
By using the strongest two-factor authentication—possessing an identity card and entering a personal PIN code set during the identity card activation process—a large number of services can be performed electronically.
Advantages of Digital representation
Efficiency
Citizens no longer have to waste time waiting in line or submitting paper forms. Digital representation allows users to access a variety of e-services with a few clicks, saving them valuable time.
Security and Protection
This system is more resistant to misuse due to digital encryption and modern technologies, lowering the risk of identity theft and other security issues. Citizens may be confident that their data is secure.
Availability
The digital representation portal is optimised for all digital devices, making it easily accessible to all citizens, and it is absolutely free.