The Agency for Identification Documents, Registers, and Data Exchange of Bosnia and Herzegovina (IDDEEA) has successfully upgraded its application for checking the issuing status of personal documents, providing citizens with significantly greater transparency throughout the document issuance process.
Through the new version of the application, users can now see exactly what stage their request is at any moment — from checks at registry offices, through document production, to delivery and collection.
The application displays the following phases:
- Request under identity verification by the Ministry of the Interior and registry office – verifications are being conducted for the applicant at the competent registry office and the authority responsible for issuing the documents;
- Request under verification by the competent authority – checks are being carried out regarding restrictions or bans related to the applicant by the authority responsible for issuing documents;
- Request delivered to the Agency – document in production – the request has been submitted to the Agency for personalization and document production;
- Personalised and awaiting transport – the document is currently under the jurisdiction of the Agency and awaiting transport;
- Document in transit – the document is being transported by the Agency to the location of the competent authority for document issuance;
- Document delivered to the competent authority by the Agency – the document has been distributed to the authority responsible for issuing documents and on the way to its final location;
- Document available for delivery at the competent authority: the generated document is currently available for delivery at the Ministry of the Interior.
This upgrade represents a significant improvement in the user experience, giving citizens a clear and reliable insight into the status of their documents.